Reviews of eHarmony

E-harmony is the most incompetent and lame service I have ever subscribed to. I wish I could get my money back. It is nearly imposible to make a connection or communicate. After weeks of frustration and getting "no way, you gotta be kidding me" matches, just now I get a "maybe" and right in the middle of a communication after writing a long email, they just nuke the whole site for "maintenance" ....just like that, lost all that work writing, no communication whatsoever .
Incompetent idiots at e-harmony , you're fired !
I want my money back what a rip-off

Do not join eHarmony!
I was a member of eHarmony for one year, and I am extremely disappointed. The personality matching algorithms they use are horrible; I would say that only 2-5% of the matches were even close to compatible with me. Furthermore, they match you with people who have not subscribed. So, you get matches that interest you and you can't communicate with because they are not members. Sure, it makes sense to show new people their potential matches, but I don't understand why they bother to show you matches that you can't communicate with. Also, they hide an auto-renewal feature in the fine print! So when your subscription is finished they auto-renew your account without your consent and steal another $19.95. I called the support and they said "we informed you of the auto-renewal when you singed up." I am sure that I never saw anything regarding auto-renewal. They said the $19.95 was non-refundable; however, they offered a 50% refund and said I would receive it in 2-3 billing cycles, but I doubt that will ever come. Another note, I could not find the customer support phone number on the eHarmony website, but I found it on the by searching on Google (1-800-951-2023). Any business that actively hides it's customer support number or doesn't make it easy to find should be avoided. EHarmony is a poor quality on-line dating site and they are thieves that steal money form you with the non-consented auto-renewal.

I went on e-H last New Year's weekend during one of their free communication weekends. My intention was to see what it was all about and then sign up if I liked it. As it turned out, I never signed up because I met my match for free. During the 4-day free weekend, I received 40 matches. I actually got to the open communication phase with 5 of them, during which we exchanged e-mail addresses. #1 was very nice but we didn't have chemistry. #2 lived in Dallas. I think we were both interested, but the distance was an issue. #3 was a lot of fun but just seemed too young. #4 was great. We went out a couple of times, but he was pretty casual about the whole thing. We still text on occasion now to say hi. #5 was amazing. During the e-H communications I was only partially interested - much more into #4 at the time. When I got to g-chat with #5, the dynamics were so great. At the time he was back east for work, and he didn't get back to LA for 2 weeks. We chatted often and talked on the phone every day, and by the end of 2 weeks I was very excited to meet in person. It was even better than I expected, and now 6 months later we are still seeing each other. We both think this is heading towards marriage, but if I ever find myself single again I'd definitely go back to e-H.

I have been on eharmony on a trial basis for about a month now. While I receive more and more matches, the responses I send to people who communicate with me does not seem to reach them. So, I don't understand the point of being able to view all these matches and short questionnaires from ppl if they cant view the responses I send them (or if they think I am being unresponsive to their communication)....

Additionally, there is not even a note on the site that states I cant communicate with others until I pay.

In short, I dont think I am going to sign up with them after reviewing all these ratings.

I have experienced many of the frustrations mentioned by reviewers. I am in the over 50 age group and have wondered if the approach Eharmony takes works better in some age groups than others. I also think that, at least in my age group, folks are not as open to stretching beyond their immediate geographic location very often and therefore it is more difficult if you are not within range of a populous area. I have been on this site for awhile and the only improvement I noted was a somewhat better array of possible matches after rating many matches they sent along. I do believe one of the most frustrating aspects is the 'non-members' sent along. You can't distinguish them but lack of any response, no views or never closing you out makes it apparent that many of the 'matches' are really not active.

In comparing this to other sites I have not found it any more successful for me. They seem to place a great deal of emphasis on the personality matching but many matches I receive seem to have little in common with me. I also have found many guys who barely say anything in response to the questions, making it almost impossible to tell much about them at all.

I do not like the close out process where you are forced to select a reason. These seem very shallow and pretty meaningless.

Well, I am not a fan and have found I prefer a bit more control over communication and selection. Again, maybe it works better for younger age groups where there may be more potential matches and you don't have as many experiences guiding, or maybe misguiding, you.

In the end any of these services can only be an introduction. You have to talk to people and meet them regardless of how many
'e-messages' you have exchanged.

While I did not find love on this site, you cannot really blame eharmony. My only gripe with eharmony is that they will match you with people who no longer subscribe to the service and that makes no sense to me. The problem with any dating service lies on its members not the actual service.

Waste of time and money. Their "matching" process is lacking any real substance or differentiation. I get the same matches as on match.com so I don't see any unique aspect to their matching process. Most matches they can offer up are miles and miles away and appear to be a match to help eharmony reach a quota of sorts. Most are not based on the criteria I established in my profile and are what they call "flexible" matches. I'm sure there have been many with good luck, but of the many people I know who have tried it, the experiences have all been less than desirable and far from the hype of the advertising promises.

Honesty Not Required

If you are legally separated, don't be honest about it. That's the best advice I can give you about eHarmony.com. This site does not tell you up front that anyone who is not divorced will not be able to participate in the matching process, even if legally separated and completely independent. Let me quote their e-mail to me...

"Please let me inform you that Dr. Warren created eHarmony for single individuals looking to find long-term relationships leading to marriage. Prior to the launch of our service, many people were polled in regards to what they desire in a matching service. The vast majority of potential users indicated that they wanted their matches to be divorced, widowed, or never married at all.

As America’s #1 Trusted Relationship Service, members trust that their matches are free of relationship commitments and able to pursue a serious romantic involvement We hope you truly understand our stance on this. We really do look forward to welcoming you to our community once your divorce has become final, also you will need to provide us with the following information:

-The county and state of your divorce proceedings
-The name of the judge
-The date your divorce was finalized."

Wow, if you LIE and say you are single, you get to date and keep on lying about your status. If you tell the TRUTH, and say you are legally separated, they don't let you date, even though you are "free of relationship commitments and able to pursue a serious romantic involvement." They completely neglect that a divorce at this point is a matter of filing papers and paying a fee, and that there might be other considerations (such as respecting your former partner, or children and their feelings) that weigh in to these matters. OUCH, so as you can see, telling the truth can only hurt you!

Beware of automatic renewal. I joined eHarmony a year ago for six months. Before my subscription was going to expire, they sent an e-mail saying renew for a special rate. So I renewed for six more months. Apparently when you sign up, in the agreement is that your subscription automatically renews. So I don't know why a year later, that slipped my mind but it did. So this morning I get an e-mail saying I was automatically renewed. I didn't want to renew. I assumed I would get an e-mail like the first time telling me to renew or my subscription was about to expire. But nothing until it was renewed. So I called up to say I don't want to renew and want a refund. They said, once it's renewed, there's no refunds. It was in the agreement when you signed up. End of story. I have never had this type of experience with a legitimate company. To me that is very poor customer relations. So I lost all respect for this company.

I wasted alot of time answering all those questions. After completing the questionaire I was told that my income was too low to be accepted by e-harmony.
I tried a second time, this time I gave the opposite answer to the questions e.g. "how important is your match's physical appearance to you?" I clicked "not at all", (in reality a girls physical appearance is very important to me, heck I would date a dead girl, if she looked good enough.) This time was a success, I kept getting plenty of matches in emails, but I was not allowed to communicate with them because I had not paid them a fee that was too high for me to afford.