I came to this website after googling "eharmony reviews" , just because I, too, have been rather frustrated in my search for a Tolerable Woman of Similar Morals. I've already been using eHarmony off and on for years now, and seeing as how I'm still single, I can't say that it's worked for me.. I came here because misery loves company. I was curious to see if anyone else has the same experience that I had.
I can't say that I've been through poor customer service.. they've never messed up my billing or refused responsibility for anything that went wrong, so on that end I can say it's fine. But I think the main problem with eHarmony is the same problem with dating services adn quite possible dating in general. We all have these expectations and goals we set for ourselves, and we're always disappointed in humanity when people don't live up to our expectations. So, it's easier to target our frustration out a company like eHarmony, but I don't think it's quite fair.
When I first got on, I went on a couple of dates.. always first dates and it was always the women making that choice. Then, I finally met someone that I wanted to be serious with, and we went out for a year, then she turned out to be a lesbian. At that point, I could never take the accuracy of the personality tests on eHarmony that seriously. But, I still went back. You know why? It's NOT SCIENCE. I don't remember reading anywhere that I'm guaranteed a girlfriend if I use eHarmony. After going back, generally, I get about 8 matches a day, 5 of them seem like somebody I'd like so I hit them up, and I get a response on the average of one per month. That's about 1 out of 224 matches. And that one match can't actually speak English that well. I still go back, because, even though it's not science, I figure on the laws of probability.. there are like twenty billion women in the world and only one right for me, so chances are they aren't on eHarmony, but I figure I should at least try. It's my fault if I can't judge someone's character or I can't make it work or if I can't display enough confidence to attract a woman. There is the crazy factor, yes, but that's the same as you meet a crazy person in a bar. Do you blame that bar? I say, eHarmony is no better or worse than any other acceptable method of finding a relationship. 3 Stars for just being another option.