The service they provide is valuable. But their Customer Service is atrocious. There is no way to reach them...they bury any contact information in their website. And they autorenewed me for an INCREASED fee without advance notification. UPon receiving notice that they had, and I had met someone so was planning to cancel, I immediately wrote back--same day. And they insisted they would still charge me for the next 30 days. I have replied to that and 3 days later nothing but these automatic emails from Customer service where they put a Sales Message in them instead of addressing the issue. Then I found a cusotomer service phone number and got a message saying the call volume was high so please call back again. They are the worst customer service experience I have had in recent memory.