It's like dating with training wheels ... expensive training wheels. The whole facilitated communication thing is a joke. You can't even talk to a person until you jump through a number of pre-arranged hoops. That's great if you're worried about stalkers and don't want to crawl out of your plastic bubble, but for people who live in the real world, it's a pain in the ass. Plus there's no freedom in deciding your matches. You can't take a chance on someone who eHarmony doesn't dictate is a good match for you.