E Harmony closed me out after being their customer for a mere two and a half months April 13 until July 1, 2009. They would not give me a reason but in their "terms and conditions," they state they can close someone out for "any or no reason" without explanation. I have no ideal why they closed me out. I played by the rules even purchased a Rely ID which is a credit check. My attempts at getting them to give me a reason met up with litany of reasons, like misrepresenting my age, marital status or criminal record. None of these applies to me. The fact is that they as stated in the above sentence they can close someone out "for any or no reason" means that a customers does not necessarily violate any term or conditions. I think they closed me out because in spite of their claim that they can find someone compatible they were giving me few matches, also part of the reason they closed me was because they could not find someone for me in the area I live. In addition, I think my age had something to do with it. I had my 65 birthday in May. I would go days without a match. In addition, I argue with them about how to communicate with my matches. I wanted to send icebreakers, one of the reps suggested I send relationship questions. I think that their claim that their personality test match you up with someone is flawed. Many of the men they match up with were what I describe as YUPPIES or older YUPPIES. They did not seem to like someone like me who was more the girl next-door type. There were two men who seem to like me but one was secretive and the other was fanatic about doing physical things, like skiing, scuba diving, things I am not into. Nevertheless, those men were the only ones in two and half months who seemed interested in me. I am an educated person, I have a bachelor and I work for the state of Texas. Nevertheless, I just felt that these men were shallow. One of the problems with E Harmony matching systems is it does not take in account interests and chemistry. Toward the end, some of the men were not even looking at my profile. They were probably non-paying subscribers. Having said all this though I did not like being closed out without being told why and being given the opportunity to address whatever problem they were unhappy with me about. BE AWARE IF YOU BECOME A EHARMONY CUSTOMER THEY CAN CLOSED YOU OUT FOR "ANY OR NO REASON" WITHOUT DUE PROCESS. This is something they do not tell when they are bending over backwards to get you as a customer. I filed a complaint with the Better Business Bureau and I am going to write as many reviews as I can on them. I also have talked with University of Houston Consumer Law Center. I mentioned the fact that their marketing company sent a statement from Dr. Warren stating, "EHarmony shares his commitment to my success." They thought that might amount to puffery but it might be hard to prove. If you look at their terms and read all of them, they contradict any hype or puffery their marketing company comes up with. Here is the wording about compatibility "You understand that the Company makes no guarantees, either express or implied, regarding your ultimate compatibility with individuals you meet through the Service"
Yet compatibility is the very thing they seem to be their number one selling point.

I feel that two and half month was not long for me to get a fair chance. However, I do not want to be re-instated. Perhaps I called their service reps too much. However, I trusted them to advise me in way that should have been to my benefit. I would advise anyone to not call the reps for advice, stay under the radar and listen to your own instincts. This company in view is probably going to become more and more selective about who they have aboard.

I think that their customers who find someone probably would have anyway, with someother dating system or on their own. I did get a prorated refund which amounts in my view to "conscience payment." This is interesting since they maintain if you violate a term or condition you will not be re-funded. Which again saids to me that I did not violate anything. It maybe that they back off some of this with some of the publicity they are getting. However, when I was there they terminated some of my matches. eHarmony is a strange cold cooperation. All of can say is READ THEIR TERMS AND CONDITIONS READ ALL OF IT. In the future if I deal with another dating organization I am going to research and read their fine small print. Again, eHarmony is a strange cold cooperation. Mary Riley