I am left wondering why some of these people who write reviews on here are using an online dating site in the first place. It always seemed to me like online dating sites are for people who for whatever reason don't meet a lot of people face to face. If you don't have issues or are not isolated from meeting people face to face why would you use online dating? In my experience most people who meet someone for romantic relationships are introduced through mutual friends or acquaintances and that is probably how it always has been. So that being the case leaves me wondering what the expectations are of people who decide to try online dating.

I have never read so much shallowness and superficiality before as I have from some of the complainers on here.

I will grant that eHarmony seems to be less than forthcoming and rather restrictive when it comes to ease of use of customer service but this is not new. They have always been so and one would think that after all of these years in business that most people would learn of this before they sign up. It really is not hard to find this out. It has also always been a policy of eHarmony that matches that you are sent are not necessarily paying subscribers and are not identified as such. This is frustrating and is a legitimate problem with eHarmony which it seems continues to go on regardless of complaints or requests for change.

Their system is far from perfect but some find it an improvement from services like match.com which is just basically the online equivalent of a giant meat market.

The other thing I find baffling is that people somehow expect that people they try to meet online are somehow going to behave differently than people they might meet in person. People are people regardless and are just as humanly flawed when you meet them online as they are if you were to meet them in person. I could be wrong but from some people's reactions on here it seems like they had different expectations.