After over 1800 matches since June 08, there were two woman I decided to contact. One turned out to come with a 'full set of baggage' (sheesh, do your personal work, THEN get back into dating...) - That was a sad waste.
However I'm now involved with an absolutly incredible woman. We both came to the table knowing what we wanted, hung in there and eventually found it.
You can't believe ALL the stuff you see on TV, I mean c'mon..it's called advertising and marketing for a reason. But since meeting this woman I have run into a number of other folks who met thru e-Harmony and we were all happy with our results. Your results may differ...we're humans... The other services are the freaking wild west compared to e-Harmony, and I feel the EH 'process' is well thought out, and about as good as you can get. Can they make improvements on their website... absolutely....
There are numerous ways to fine tune the matches that get sent. Go back into the 'works' and tweek them until they are working for you... choice is nice.......
I will concur that the reason 'other' should be eliminated. maybe even add a comment option.
Good luck out there...