It's all true about E-Harmony. This is my second time joining (silly me-I fell for the 'sale' and figured, I'd try again). It's the same CRAP. There are so many things wrong w/this site, I don't know where to begin. The concept is good but that's where it ends. The customer service is awful. I send them complaints and get letters back with grammatical and spelling errors which are 90% excerpts from form answers (examples below)! Who do they have working there? Does Dr. Clark realize that the incompetency of his staff is seriously damaging his company's reputation? You waste more time clicking back and forth on that site due to the un-user friendly way they are set up then you do looking at compatible matches. By the time you're finished getting deleting all the ones you're not interested in, you don't even want to see your matches anymore. You just want to close it up and go on with your day. My biggest gripe has to be that they do not give you the option to chose whether or not you want to limit your matches to only those w/pics. Why? Because they say that it would limit opportunities to be matched with highly compatible people if you do not take the time to review ALL the matches. Who's choice is that, ours or theirs? So what happens? You get a window full of matches (in my case 51) and for each one you have to actually click into the prospective match's page to see that there's no pic, then go all the way down and click 3 or 4 more times to close the match selecting the "because there are no pics posted" option. I had to do this yesterday about 25 times b/c once there's no pic, I don't care what the profile says. Can you imagine how much time that took? At the very least, couldn't they do what match does and on the introductory page, show whether or not there's a pic and then give you the option to close FROM THAT PAGE by maybe clicking a box to the left of the match's name? This way you can do them all it once? It seems like they're set up to make their side easier w/their whole computer generated system - but it makes our lives miserable. I sent them a complaint and this was an exerpt from the response:

"We appreciate YOU'VE SEND us your suggestions"

"Furthermore, WE DOES not "force" our members to post a photo"

"I understand that it is time consuming to close the matches one by one, however this is to encourage you to review all the matches before closing them." BUT WHAT IF I DON'T WANT TO REVIEW THE MATCHES WITHOUT PICS? ONCE I MAKE THAT DECISION, YOUR 'ENCOURAGEMENT' MEANS NOTHING.

I can't say much about the behavior of the matches as I realize that eHarmony is not responsible if they don't get back to me or they are not interested. I can say that I've subscribed twice also and have not had even one date or at the very least, one communication session-email or otherwise and it's not due to my profile or pic - trust me. They've added the 'fast track' and the 'secure phone conversation' features, which is good but it doesn't make up for all the other ways in which they truly fail the customer. I highly recommend to others not to waste their time or money joining this site. I'd give them no stars but didn't have that option.