I've been using eHarmony for 3 months. My account will be cancelled in a few weeks. I decided to cancel my account because I felt that there are double standards as to how they treat their customers.

Initially I was receiving a lot of matches which was find but most of them seemed really not like me at all. I then decided that perhaps I should put more information about me and made a few changes. Of course I thought it was because of what I had written in my about me.

I then attempted to put a photo of my tattoo. It's on my lower back and rather large and I didn't want to have the situation where someone would be so petty as to not want to be matched with someone with body art. The photo was not approved and when I questioned it they said that I had to be present in the photo. So I accepted that as truth and kept going through my matches. A week or two later I started noticing a lot of my matches had photos of locations they've been or their dogs and they were not present. I assumed that the rule had changed so again I added a photo of my tattoo. Again it is not approved. I then email customer service and ask and I am referred to a link but no real answer. I write back asking why my photo is not approved and others have photos without their faces in them that are live on their site. I do not receive a response.

Again I try to upload the photo but this time I used my handy dandy photoshop and pasted in my face in the photo. I figured I had followed the rules and they would have to approve it. Again they do not. I email to ask why and then I get a response to my previous email telling me that the last section in about me is where I should indicate that I have a tattoo.

By now I am feeling discriminated against because of a personal preference and they haven't responded to the fact that they have other users with photos that do not include their faces. I emailed this to them and again no response.

So I then decide to do what they said and put the information down in the last box of other details you would like to add. I mention that I have a tattoo and that although others have photos that do not have them in it I am not allowed. I offered my email addy but then I notice that eharmony actually goes in to edit your profiles.

I feel that they basically stole my money and won't respond. I am cancelling my account but since I clicked on the cancel account of course I am not getting any responses and conveniently I am not getting any emails about my matches.

I really feel that this web site discriminates based on personal preferences. I follow rules but when I see that they are picking and choosing who to apply the rules to I take personal offense to that and feel that it's not good business practices to treat people like this.