My friends urged me to sign up on a dating service. After the free trial period with eharmony, I signed up for six months. I had some matches, communicated very briefly with one person, then decided to let my subscription end.

To my surprise, I received an e-mail from eharmony that stated they had charged $24.95 on my account for a one month automatic renewal. That same day, I went back online, canceled my subscription and requested a refund. The Customer Care Representative denied my refund claim. I asked for a manager to review my request. The manager's reply amounted to "Sorry, too bad you did not read the fine print." (Not to mention, the fine print I read was six months ago.)

In my e-mail, I had said that all this could have been avoided if eharmony had sent me a generic e-mail stating my subscription would soon end and a renewal fee will be charged to my account. The response to that suggestion was for me to send my "unwanted" suggestion to this other person, (Shouldn't a manager have forwarded my suggestion along?) and implied "You can send the suggestion, but don't bank on it ever getting seriously reviewed or implemented.

I was not 100% sure I made the right decision when I canceled. Now I am.