I chose 4 stars because I met someone. I'd say 3 stars for overall service/format. I read a few reviews. And I agree with the scam of sending out dead accounts as matches. That's just wrong. I also agree with a few reviews that stated that dating is what you make it. When it comes to the advertising, you all should get a grip and realize....love is not magic and Walt Disney. Take the advertising as you'd take advertising for ANY product. Ads are RARELY as what the product truly is. Compatible personality test, etc, etc. Don't you get it??? It's a marketing thing. This Warren guy put together a good team of experts and found a way to advertise his site. That's all. And for anyone who bought more personality tests, etc....please...get a grip. The basics is enough.

The best part of eharmony I think is the slow pace. Yes, it can be tedious, but dating is tedious if you really want to find someone special.

I think as on the on line dating as in real life, people are too quick to cut people off, based on trivial things.

Funny thing is, I never got involved with jerks or even talked at length with jerks. I attracted on line, what I pretty much attract in real life. So, the plus with the online is that I was able to cast a much larger net. You get to look through much more possibilities than in real life.

I feel badly for people who had bad experiences, but, I would recommend on line dating if one truly knows what one wants and is willing to work at it.

Oh, another aspect I do not like, is that you can still view closed matches. Well, I like that I can view closed matches, but I don't like that closed matches can view me. (That's a joke...that wouldn't be fair.)I think closed matches should remain closed and you should not be able to look back at them. I found it awkward to try and update my profile while chatting at length with someone, because it is announced that you updated your profile. It's none of my matches' business when I update my profile. If they happen to look at my profile and notice it's updated, then that's fine. Also, I think you should be able to block profiles. Well, come to think about it, I guess there has to be something done about the closed matches. Checking up on closed matches can be helpful if you feel like you're being jerked around. There has to be a better system.

I did have the experience of some jokester/jerk getting through with different pics and names, but with the same profile. THAT was annoying. I was able to make the connection by going through my closed matches.

I joined 3 months at a time. I didn't want to pay for a full year, if I met him within 3 months. I met my guy, in about 9 months.

Not sure where this relationship will go, but for now I'm happy and have closed my eharm account and turned off my matching so my dead account would not be sent to unsuspecting men.

Oh, and custumer service for me was very good.