1 star is infinitely more then they deserve.

They screwed me out of two months worth of subscription. Before the expiry of my pricey year long subscription, I emailed them using their form to not auto-renew my account as I was unhappy with their service. At the end of the year, they debited my account for a month subscription. Again using their form, as they supply no real email address, I asked them to immediately refund me for the month and remove me from the auto renew list. They then debited me for another month. They recently added a 1-800 number to their help section so I phoned and they say they never received any emails from me and therefore they can't refund my money. They also said that their phone number has always been available in their terms of service. Of course it has never been particularly accessible anywhere on their website. I am soo pissed off.

From a technical stand point, their site has been rife with issues, from their photo upload being on the fritz, to a non-functioning email form.

The number and quality of matches has been dismal. They make you go through a lengthy questionnaire process that seems to have no bearing on the matches they present you with.

Stay away from eHarmony. You’re better off joining a book club.