I found e-harmony totally unrelational, and totally uncommunicative when I had a problem with their business ethics. No one could answer my questions. No one personally got back to me. E-mails were coming all the time, but they were the canned kind and no real-life people ever got involved.

I had 2 main problems.

As a senior, I got VERY few matches. The first three I don't believe even ever existed. With the next ones, only one person responded back, and then just to say the distance was too great. SO were the others really real? I never got a chance to 'communicate' with any match.

E-harmony doesn't seem to be interested that I'm not in a readily available market for matches, yet they charge just the same. A 40 year old male friend gets many, many inquiries, and back and forth communication. I sent a suggestion for the correction (that they say they want to make) and can't get a resonse.

The other problem was when I tried to disconnect from them charging my credit card for extra months after the three initial ones were up. I couldn't find a way through the maze to cancel. The trail would go stale. I also could not find a phone number readily available ANYWHERE to call and get help. As a senior I'm not that computer savey. I finally found a number on the credit card bill. But when I called they refused to help me either except always to try to talk me into spending more money. I had to finally send a letter (no one would give me a direct number) to the head cs gal in the same building as their customer service, and she finally wrote back a boxed letter that said sorry, but they were not going to do anything about the extra charges, and especially not the last one which re-posted on the same day the 'contract' actually expired for that month--that it had to be the day before in order to cancel. [even though I had been trying to cancel for over a month through e-mail to them, etc.]

After that I did receive e-mails galore regarding my 'cancellation' incident, but nothing I wrote back was ever acknowledged. On the contrary in fact. Their supposed want to hear constructive criticisms just isn't ture. Comments get nowhere. They don't care. Isn't that ironical that a service that promotes caring, relationship, and communication does none of the above for its customers?

So I have written the the California Attorney General's Office regarding the poor and misleading communication given on the site regarding credit card charges and cancellations. I hope others will do that also.