Big waste of time and money. I called to cancel within three days of joining. Most states have a law commonly known as the Three Day Right to Rescind. It was instituted in the 1970's allowing people three days to change their mind after signing a contract. It does not exist as far as eHarmony is concerned. Adding insult to injury; they emailed me with a "special 60% off the regular price" two days after I signed up but would not refund any of my money to at least cut my losses. In the three day period since signing up I received one match who a week later has not responded leading me to believe that he is a non member. There is nothing about my picture or profile that would keep me from getting matches if they had any to match. I checked out another dating site which allows you to have a free trial period and I got matched with pages of guys who were viable candidates for dating. And, as others have mentioned, the customer service people are deaf. This company cares not for you or your experience. DON'T GET CAUGHT.....