I would like to give a hollow star or better yet, astronomically speaking, a black hole. You've seen their commercials. The good ole doc beaming as he gives a joyous rant of just how wonderful their system is matching people. Then, they drag out those 3 to 4 smitten couples giggling all over themselves. Well, try to contact them or get some help AFTER you are "commited". They should put their customer service people on tv. Thats the real eHarmony right there. Oh!, but they can't! Because they virtually don't exist! Similar to all the wonderful matches you are going to dive into. ... Note to dating agencies, get some REAL customer service people...cheerful people who ENJOY helping others...pay them more so they will stay...instead of going down the back alley to "Hire by Hour" to find some cheap jerk or witch who doesn't give a flip about anything except what time their shift ends. You save a few dollars with cheap staff, but you pay an enormous price in lost business. A customer comes to YOU! Right to your doorstep and then you're going to treat them this way? No wonder you need so many happy commercials. Think about it. If you live in a smaller area, forget about local or even semi-close matches. Once people figure out whats going on they leave, or maybe better stated, they start "attempting" or "trying" to leave. If you don't read it at their site, don't expect them to be forthcoming or to ever hope to find an answer. There seems to be other "criteria" for matches which they don't bother to mention. For example, age. Its not what you want. Its what they "envision" (based on whats available).