They don't deserve one star, but the system won't let me choose a lower option.

Aside from being profligate spammers and sending misleading information their latest tactic sinks to new depths and is fraudulent.

My account has been suspended for over a year, they sent me an email saying I should click to read my new messages. Based on a click on a link in their email message & a login window my account was re-activated and billed. No mention of confirmation or rates etc, we're talking a link from my own inbox. Realizing what had happened I tried to immediately cancel this, but the online form only let me suspend billing according to TRUE. So after immediately "suspending" my account I got billed anyway a few days later. The final insult of course is that there were no new messages, it was all a ruse to get me to click & reactivate.

I called when I saw the billing and their phone reps just gave me the runaround despite the obvious fraud. They claim that I needed to cancel by phone and that not using the service is no excuse, that they provided a service just by having the website available, they have customer dissatisfaction down to a fine art, their responses are practiced, immoral and will only frustrate. Ultimately I'll get a refund from my credit card company by disputing the transaction but this is the sleaziest online billing experience I've had in a long time.