The most indefensible problem with eHarmony, as I see it, lies in their business and customer service practices, or lack thereof. All criticisms of the matching aside, when you have any kind of issue or question, the only thing the telephone reps can do is give you the address of the customer service center so you can WRITE your concerns. When I complained about a billing issue, eH charged my card anyway, refused to transfer me to someone who could assist me, rattled off the mailing address, then hung up on me. They insisted that writing to them was the only option for addressing a complaint. In this day and age, for an online service to not have an email address, phone assistance, or even web chat assistance is ridiculous. For a service that specializes in relationships, eH does a very good job of cutting themselves off from the customer, making sure you can never have a discussion with them about anything on the site!

Also, beware the 7-day "free" trial. My account expired 2 years ago and I was recently offered a new 7 day free trial. When I tried to cancel within the first 7 days due to low volume of matches, eH refused and again doled out the customer service mailing address!

They are money grubbers at the worst. They have definitely learned how to capitalize on people's innate needs for companionship by manipulating their sales and billing practices.