Ok, I'm not reviewing the site for the matchmaking potential, I'm rating the service they give.

Some idiot signed up for e-harmony, but used one of MY e-mail addresses, either by mistake or on purpose. When I notified e-harmony of the error, I got an automated reply that promised a personal response shortly. I can deal with that, providing they make it a very short turnaround.

But it wasn't short enough. During that time, I had five potential dates waiting for me to start communicating with them. After a couple of days, I gave up waiting and changed the profile. That didn't work. They sent me five more.

So, I wrote again, asking that the account be closed because A) I'm married, B) I'm female, and C) my husband and I are not interested in a third party in our marriage. I stated that very clearly.

Their response? To e-mail me back, saying they were sorry I was leaving them, but if I decided I wanted to come back, I would have a discount available. Then they informed me that since my name was in their system, it would be a couple weeks before all correspondence with them stopped. Obviously, someone wasn't actually READING anything sent to them.

I finally got through after filling out a survey of why I was leaving, then sending another e-mail (mostly capital letters).

Their response? To inform me that it was "obviously not [their] fault." What? It wasn't their fault that they don't read their own e-mail? So, while I never blamed them for the mistake in having an account set up with the wrong e-mail address, I do blame them for the impersonal way in which they respond to such problems.