One HUGE complaint of mine is that despite their success and raking in millions of dollars, eHarmony is still intolerably cheap about investing in technology. For example, they STILL don't provide an acceptable tool to uload an image file. People rarely have electronic photos that are small enough to meet eHarmony's picky requirements. Today's digital cameras rarely take photos less than 200k. And yet, a photo MUST be smaller than that to be uploaded -- unless you want to wait 24-48 hours to have their employees manually resize the image. This makes NO SENSE. Does EBAY do that? Heck no! When you place an ad on eBay, you have the option of uploading an ad photo in its native format, and the photos is automatically resized in mere moments. After all, this is a ***COMPUTER-BASED*** dating service, so why does eHarmony impose upon us the requirement of manually manipulating our image files? Some of my matches who aren't as computer savvy as me simply did not upload a photo because of the inconvenience.

This is just an example -- their website and online interface is amateurish and outdated.