Good luck trying to get someone to help you if your profile is not approved. After reading and rereading the guidelines I sent several emails begging someone to tell me what was wrong with my profile and received nothing but automated responses. Eventually I found a phone number to call for customer service- I was searching for how to cancel my service when I stumbled across it. [866 433 3384 M-F 5am-8pm PST, Sat&Sunday 7am-3pm] My guess is that after the initial cancellation period is over you would not be able to find this number at all- based on how apparent it is to me already (I have only been a member for week now) that this company wants nothing to do with providing customer service if they can avoid it and still get your money.

As for whether or not the service works I can't yet say but I do wish I had read the reviews below before signing up. My advise to those who have had serious problems with Yahoo is to write the Attorneys generals office in the state in which you reside and let them know you think Yahoo is committing fraud by.....well just see the other reviews and you can fill in the blank.